TraceMate Privacy Policy

This Privacy Policy explains how TraceMate, operated by Simplifi NII Pty Ltd, collects, uses, and protects your information when you use our platform.

• Account information (company name, contact details)
• User information (name, email address, role)
• Asset, calibration, and certificate data entered by you
• Usage data such as login time, pages visited, and actions taken for auditing and security

• To provide and maintain the TraceMate service
• To manage user access and roles within your organisation
• To generate compliance dashboards and reports
• To send service-related notifications (e.g. reminders, trial expiry, system updates)
• To improve and secure the platform

We use encrypted connections and reputable cloud infrastructure to store your data. Access is controlled by user accounts and roles that you manage.

• Keep your passwords secure and unique
• Assign roles and permissions appropriately within your team
• Review access when staff join, change roles, or leave
• Notify us promptly if you suspect unauthorised access

You own the data you upload to TraceMate. We store and process it solely to provide the service. You may export or delete your data at any time, subject to your subscription status and applicable law.

We may use third-party providers for payments, email delivery, analytics, or infrastructure. These providers only receive the minimum information required to perform their function and are not permitted to use it for other purposes.

TraceMate may use cookies or similar technologies to maintain sessions and improve the user experience. You can control cookies through your browser settings, but some features may not function correctly without them.

Changes to This Policy

We may update this Privacy Policy from time to time. The 'Last updated' date will be adjusted when changes are made. Continued use of TraceMate after changes are published indicates your acceptance of the updated policy.